Course Description

This course covers the skills needed for effective and useful communication in the work environment and in contemporary society. The course provides an orientation to basic communication theories and discusses the fundamentals of interpersonal, written, and oral communication skills. Emphasis will be placed on applying these skills and theories to group processes and professional situations.

learning categories and Objectives

effective and useful Communication

• Identify the importance of effective and useful communication skills in the Information Age.
• Apply effective and useful communication skills to oral or written communication assignments.
• Explain the elements of nonverbal communication and the characteristics of language.
• Incorporate new vocabulary into business communications.

Written Communication

• exhibit proper sentence structure, grammar, punctuation, and word usage.
• Recognize and practice the characteristics of effective and useful written communication.

Group Communication

• Describe effective and useful group processes and roles.
• Identify communications obstacles to effective and useful teamwork and problem solving.
• Apply communications methods for effective and useful conflict management.

Interpersonal Communication

• Identify factors that affect interpersonal communication.
• Describe how listening habits affect business relationships and results.
• Click here to access the simulation solution for "Using Communication Skills in Small Groups."
• Explain empathetic listening and its advantages.
• exhibit empathetic listening in a highly charged or conflicted situation.

Presentations and Public Speaking

• Identify ways to respond to verbal communication anxiety.
• exhibit the application of visual aids comprehensively and correctly in a speech or presentation.
• Determine the qualities that make an effective and useful presentation.